Legal requirements

A number of countries providing virtual phone numbers require additional data when ordering numbers, in particular copies of personal documents or company documents. The exact terms of service are determined by the country with which the agreement is concluded.

Options for registering phone numbers

There are 2 options for registering a number – for an individual or for a company. In the first case, you provide documents confirming your identity and place of residence. In the case of registration for a company, you must provide copies of company documents and confirmation of the company’s location.

When purchasing a virtual phone number, if necessary, you will be notified of the need to upload a copy of your documents (documents can be sent later to our email). After completing the purchase, your copies of documents will be sent to the local provider for the verification procedure. Please note that your virtual phone number may not be activated until the local provider verifies the documents.

You will always see the status of your virtual phone number in your personal account. The status of your virtual phone number will be Pending until the documents are verified. Verification of documents takes up to 3 business days.

List of countries that require documents

Below is a list of countries that require additional documents to register a virtual phone number:

Bahrain – local phone number and toll-free number:

Current address in Bahrain in Latin characters (street, house number, postal code and city);
First name, last name (in Latin characters) or company name (in Latin characters) and contact phone number.

Belgium – local phone number:

Current address in Belgium in Latin characters (must be from the same region of Belgium as the virtual phone number ordered);
First name, last name (in Latin characters) or company name (in Latin characters) and contact phone number.

Belgium – national phone number:

Current address in Belgium in Latin characters (street, house number, postal code and city);
First name, last name (Latin) or company name (Latin) and contact phone number.

Bolivia – toll-free number:

Current address of any country in Latin characters (street, house number, postal code and city);
First name, last name (Latin) or company name (Latin) and contact phone number;
A completed special order form (will be provided).

Bosnia and Herzegovina – toll-free number:

Current address of any country in Latin characters (street, house number, postal code and city);
First name, last name (Latin) or company name (Latin) and contact phone number.

Hungary – city phone number:

Current address in Hungary in Latin (must be from the same city in Hungary as the ordered virtual phone number);
First name, last name (Latin) or company name (Latin) and contact phone number.

Hungary – national phone number:

Current address in Hungary in Latin (street, house number, postal code and city);
First name, last name (Latin) or company name (Latin) and contact phone number.

Germany – city phone number:

Current address in Germany in Latin (must be from the same city in which virtual phone number is ordered);
Proof of address (copy of registration in passport or copy of company registration);
Copy of passport or copy of company certificate;
First name, last name (in Latin) or company name (in Latin) and contact phone number;
Completed special order form (will be provided).

Germany – toll-free number:

Current address in Germany in Latin characters (street, house number, postal code and city);
Proof of address (copy of registration in passport or copy of company registration);
Copy of passport or copy of company certificate;
First name, last name (in Latin) or company name (in Latin) and contact phone number.

Greece – landline phone number:

Current address in Greece in Latin characters (street, house number, postal code and city);
First name, last name (in Latin characters) or company name (in Latin characters) and contact phone number.

Georgia – landline phone number:

Current address in Georgia in Latin characters (must be in the same city in which the virtual phone number is ordered);
First name, last name (in Latin characters) or company name (in Latin characters) and contact phone number.

Hong Kong – national phone number:

Current address in Hong Kong in Latin characters (street, house number, postal code and city);
Proof of address (copy of utility bill for the last 6 months);
Copy of passport or copy of company certificate;
First name, last name (in Latin) or company name (in Latin) and contact phone number.

Hong Kong – toll-free number:

Current address of any country in Latin characters (street, house number, postal code and city);
First name, last name (in Latin) or company name (in Latin) and contact phone number.

India – toll-free number:

Current address of any country in Latin characters (street, house number, postal code and city);
First name, last name (in Latin) or company name (in Latin) and contact phone number.

Indonesia – toll-free number dial-up:

Current address of any country in Latin characters (street, house number, postal code and city);
First name, last name (Latin) or company name (Latin) and contact phone number.

Ireland – landline phone number:

Current address in Ireland in Latin characters (must be from the same region of Ireland as the ordered virtual phone number);
First name, last name (Latin) or company name (Latin) and contact phone number.

Iceland – toll-free number:

Current address of any country in Latin characters (street, house number, postal code and city);
First name, last name (Latin) or company name (Latin) and contact phone number. phone.

Spain – city phone number and national phone number:

Current address in Spain in Latin characters (street, house number, postal code and city);
First name, last name (Latin) or company name (Latin) and contact phone number.

Italy – city phone number:

Current address in Italy in Latin characters (must be from the same region of Italy as the ordered virtual phone number);
First name, last name (Latin) or company name (Latin) and contact phone number.

Cyprus – city phone number and national phone number:

Current address of any country in Latin characters (street, house number, postal code and city);
Address confirmation (copy of registration in passport or copy of company registration);
Copy of passport or copy of company certificate;
Name, surname (in Latin) or company name (in Latin) and contact phone number.

China – city phone number:

Current address of any country in Latin (street, house number, postal code and city);
2 proofs of address (copy of registration in passport or copy of company registration and 1 copy of utility bill for the last 6 months);
Copy of passport or copy of company certificate;
Name, surname (in Latin) or company name (in Latin) and contact phone number.

China – toll-free number:

Current address of any country in Latin (street, house number, postal code and city);
First name, last name (in Latin) or company name (in Latin) and contact phone number.

Costa Rica – national phone number:

Current address in any country in Latin characters (street, house number, postal code and city);
First name, last name (in Latin) or company name (in Latin) and contact phone number.

Costa Rica – toll-free number:

Current address in any country in Latin characters (street, house number, postal code and city);
Proof of address (copy of registration in passport or copy of company registration);
Copy of passport or copy of company certificate;
First name, last name (in Latin) or Company name (in Latin characters) and contact phone number;
A completed special order form (will be provided).

Liechtenstein – city phone number:

Current address in any country in Latin characters (street, house number, postal code and city);
First name, last name (in Latin characters) or company name (in Latin characters) and contact phone number.

Luxembourg – national phone number and toll-free number:

Current address in any country in Latin characters (street, house number, postal code and city);
First name, last name (in Latin characters) or company name (in Latin characters) and contact phone number.

Malaysia – city phone number:

Current address in Malaysia in Latin characters (street, house number, postal code and city);
Proof of address (copy of registration in passport or copy of company registration);
Copy of passport or copy of company certificate;
First name, last name (in Latin characters) or company name (in Latin characters) and contact phone number.

Malaysia – toll-free number:

Current address of any country in Latin characters (street, house number, postal code and city);
First name, last name (in Latin characters) or company name (in Latin characters) and contact phone number.

Malta – national phone number:

Current address in Malta in Latin characters (street, house number, postcode and city);
First name, last name (Latin) or company name (Latin) and contact phone number.

Netherlands – city phone number and national phone number:

Current address in the Netherlands in Latin characters (street, house number, postcode and city);
First name, last name (Latin) or company name (Latin) and contact phone number.

Netherlands – toll-free number:

Current address of any country in Latin characters (street, house number, postcode and city);
First name, last name (Latin) or company name (Latin) and contact phone;
A completed special order form (will be provided).

Portugal – national phone number:

Current address in Portugal in Latin characters (street, house number, postal code and city);
Name, surname (Latin) or company name (Latin) and contact phone number.

Singapore – city phone number:

Current address of any country in Latin characters (street, house number, postal code and city);
A copy of the passport or a copy of the company certificate;
Name, surname (Latin) or company name (Latin) and contact phone number.

Singapore – toll-free number:

Current address of any country in Latin characters (street, house number, postal code and city);
First name, last name (in Latin characters) or company name (in Latin characters) and contact phone number.

Thailand – national phone number and toll-free number:

Current address of any country in Latin characters (street, house number, postal code and city);
First name, last name (in Latin characters) or company name (in Latin characters) and contact phone number;
Detailed description of the purpose of using the number.

Turkey – city phone number:

Current address of any country in Latin characters (street, house number, postal code and city);
Copy of passport or copy of company certificate;
First name, last name (in Latin characters) or company name (in Latin characters) and a contact phone number.
Turkish mobile phone number (a confirmation code will be sent to this number);
The latest Turkish mobile phone bill in the name of the same person as the buyer.

Turkey – national phone number:

Current address in any country in Latin characters (street, house number, postal code and city);
Copy of passport or copy of company certificate;
Proof of address (copy of registration in passport or copy of company registration);
First name, last name (in Latin characters) or company name (in Latin characters) and a contact phone number.
Turkish mobile phone number (a confirmation code will be sent to this number);
The latest Turkish mobile phone bill in the name of the same person as the buyer. buyer.

Ukraine – city phone number:

Current address of any country in Latin characters (street, house number, postal code and city);
Copy of passport;
Name, surname (in Latin characters) and contact phone number.

Uruguay – toll-free number:

Current address of any country in Latin characters (street, house number, postal code and city);
Name, surname (in Latin characters) or company name (in Latin characters) and contact phone number;
A completed special order form (will be provided).

France – city phone number:

Current address in France in Latin characters (must be from the same region of France, as the ordered virtual phone number);
First name, last name (in Latin) or company name (in Latin) and contact phone number.

France – national phone number:

Current address of any country in Latin (street, house number, postal code and city);
First name, last name (in Latin) or company name (in Latin) and contact phone number.

France – toll-free number:

Current address in France in Latin (street, house number, postal code and city);
First name, last name (in Latin) or company name (in Latin) and contact phone number.

Switzerland – city phone number and toll-free number:

Current address in Switzerland in Latin characters (street, house number, postal code and city);
First name, last name (Latin) or company name (Latin) and contact phone number.

Ecuador – toll-free number:

Current address of any country in Latin characters (street, house number, postal code and city);
First name, last name (Latin) or company name (Latin) and contact phone number;
A completed special order form (will be provided).

South Africa – city phone number:

Current address in South Africa in Latin characters (must be from the same region of South Africa as the virtual phone number ordered);
Proof of address (copy of registration in passport or copy of company registration);
Copy of passport or copy of company certificate;
First name, last name (in Latin characters) or company name (in Latin characters) and contact phone number.

South Africa – national phone number:

Current address of any country in Latin characters (street, house number, postal code and city);
Proof of address (copy of registration in passport or copy of company registration);
Copy of passport or copy of company certificate;
First name, last name (in Latin characters) or company name (in Latin characters) and contact phone number.

Japan – landline number phone:

Current address of any country in Latin (street, house number, postal code and city);
First name, last name (in Latin) or company name (in Latin) and contact phone number.