Regulations for the provision of services by Tel-number Company

Tel-number Company, which provides virtual telephone number rental services, hereinafter referred to as the “Company”, has published these regulations, which contain the terms of the Public Agreement (Accession Agreement) and offers an unlimited number of persons to conclude an agreement by accession.

1. Terms.

1.1. Subscriber – a person who has acceded to the Agreement in the manner specified in the Agreement.
1.2. Agreement – a legal relationship aimed at the Subscriber receiving the Service, initiated by the Subscriber, regulated by the Regulations and appendices thereto. In the course of implementing the Agreement, the Company and the Subscriber have rights and obligations stipulated by the Regulations and following from the Subscriber’s Orders.
1.3. Order – an electronic form filled in by the Subscriber directly or with the help of an employee of the Company’s subscriber department, in which the Subscriber specifies his personal data, the parameters of the Service he needs, or the Subscriber’s actual actions, consisting of calling a virtual telephone number in order to receive the Basic Service.
1.4. Virtual telephone number – a public switched telephone network number related to the Public Switched Telephone Network of the locality in which the Subscriber is located in accordance with the Order data.
1.5. Subscriber’s personal account – a set of data on prepayments made by the Subscriber and a decrease in the prepayment balance in connection with the payment for services provided to the Subscriber.
1.6. Period – a period of time equal to one calendar month from the first to the last day.
1.7. Registration key (RK) – an identifier that allows the Company to identify the Subscriber. RK consists of a name (login) and a password (password).
1.8. Service – a set of activities for providing rental of virtual telephone numbers, including activation of the number for the Subscriber and writing off funds for the rental of the virtual telephone number.
The Company’s Services are divided into:

• Administrative services – Services related to the preparation of documentation, changing the package, obtaining additional consultations, information, are paid in accordance with the Tariff for each case of provision.
• Periodic services – Services related to the use of a virtual telephone number, are paid in accordance with the Tariff for each period, usually a calendar month of use.
• Basic services – Services with time-based billing, are paid in accordance with the Tariff for the time of use, per-minute billing is usually applied.

1. Procedure for concluding an agreement.

To receive the Service, the Subscriber signs the Agreement and places an Order in the following ways:
2.1. Concluding an agreement on the Company’s web page.
2.1.1. To conclude the Agreement, the interested party accesses the Company’s web page via the Internet, where they fill out the Application step by step in electronic form, provide personal data, passport data in the form specified in the Application form (if requested by the country of the virtual telephone number provider) and, after passing the verification procedure (checking the data for inconsistencies, checking the credit card, checking for the presence in the lists of unscrupulous Subscribers) – receives the opportunity to deposit money into the personal account.
2.1.2. During the filling out of the electronic application form, the interested party gets the opportunity to familiarize themselves with the Regulations and, in order to continue the registration procedure, is obliged to confirm their agreement with the terms of the Regulations, thereby confirming their desire to join the Agreement and act in accordance with the Regulations.
2.1.3. After checking the entered information, receiving the Subscriber’s passport data and, in the absence of contradictions, false information, as well as after the money has been credited to the Personal Account, the Agreement is considered concluded and the Subscriber receives the right to use the Services. In this case, the rental period of the virtual telephone number cannot be extended by the time spent on checking the Subscriber’s documents.
2.1.4. If the money is not received on the Subscriber’s Personal Account for more than 36 hours from the moment of registration on the Company’s web page, the Order for the provision of Services is canceled.
2.2. Procedure for storing confidential information.
2.2.1. All information provided by the Subscriber to the Company is confidential and cannot be transferred by the Company to third parties.
2.2.2. The Registration Key (Password) and the Individual Telephone Number of the Service are confidential information, the responsibility for the storage of which lies with the Subscriber.
2.2.3. In the event of disclosure of the Registration Key (Password) to third parties, the owner of the key (password) (third party) gets access to reports on the provision of services to the Subscriber, as well as to the ability to manage the content of the Service.
2.2.4. In the event of disclosure of the virtual telephone number by the Subscriber to third parties, the Company considers this action as an intentional action of the Subscriber and the third party gets the opportunity to use the Service equally with the Subscriber by calling the virtual telephone number.
2.2.4. In the event that the Company has the technical capability the Subscriber has the opportunity to change the virtual telephone number by contacting the Subscriber Department or the Company’s web page and paying for the provision of such Administrative Service in accordance with the Tariffs.
2.3. If it is necessary to change the location of the Subscriber’s virtual telephone number specified in the Order for a virtual telephone number of the Public Switched Telephone Network of a populated area – the new location of the Subscriber’s virtual telephone number – the latter has the right to submit an Application in the manner provided for concluding the Agreement and, if there is a technical possibility and the amount of money in the Personal Account is sufficient to pay for the Administrative Service, the Subscriber will be provided with another virtual telephone number.
2.4. In cases where it is necessary to provide contact information and copies of documents for connecting a number of virtual telephone numbers, the verification period for such data is up to 3 working days and is included in the period of provision of periodic services.

3. Procedure for the provision of the Service.

3.1. Administrative services are rendered to the Subscriber upon request to the Company’s Subscription Department or to the Company’s website. To receive the Administrative service in the Subscription Department, the Subscriber must submit an application for the Service, and to receive the Service on the website, enter the login and access code.
3.2. Periodic services are rendered automatically at the beginning of the Period, unless the Subscriber specifically refuses to receive them for the current Period when filling out the Application and provided that there are funds in the Subscriber’s Personal Account.
3.3. Periodic services are a prerequisite for the possibility of receiving the Basic Service.
3.4. To receive the Basic Service, the Subscriber makes a call to a virtual telephone number, after which the service providers convert the Subscriber’s telephone traffic into a digital stream on the Internet that can be perceived by software and hardware for communication on the Internet, and also direct the converted stream to the addressee specified in the Order.
3.5. The service in accordance with this agreement is limited to leasing a virtual telephone number and connecting additional channels to the virtual telephone number.
3.6. The billing system data serves as confirmation of the fact of provision of Services. The Company provides the billing system data upon request of the client.
3.8. In the event of detection of a deterioration in the quality of the Service, or termination of its provision, the Subscriber is obliged to contact the Company with a complaint. The complaint is submitted either on the Company’s web page or by e-mail to the Company’s service department. The fact of deterioration in quality, termination of the provision of the communication service is considered from the moment the Subscriber’s complaint is received.
3.9. In the event that a certain number of minutes of the Basic Service are provided for a Period as part of the Tariff Plan, the unused minutes provided during the current Period are not transferred for use in the next Period.
3.10. The Company has the right to replace the Subscriber’s virtual telephone number if the Company has a technical need. The Subscriber must be notified of the upcoming replacement by publishing it on the Company’s web page or by sending an email to the Subscriber’s contact email fourteen calendar days before the replacement date.
3.11. The Company cannot guarantee the correct display of the virtual telephone number for outgoing calls outside the country of the rented number in accordance with the international principles of Internet telephony.
3.12. The Company cannot guarantee dialing toll-free numbers (800 or toll-free numbers) for calls from outside the country of the rented number in accordance with the international principles of Internet telephony.

4. Liability of the parties. Limitations of liability.

4.1. The parties to the Agreement shall be liable in the manner prescribed by applicable law.
4.2. The Service provided by the Company is not intended to meet the individual requirements of the Subscriber. The conclusion of this Agreement means the client’s consent that the Service provided satisfies its qualities and is suitable for the purposes for which it is used.
4.3. If the Subscriber becomes aware of any malfunctions with the Service, he/she shall notify the Company thereof as soon as possible.
4.4. The Company shall not be liable for actions performed by the software and hardware complexes of the Internet system after the fulfillment of obligations under the agreement – provision of a virtual telephone number for rent. The Company may recommend third-party software and hardware complexes (applications) for making and receiving calls, but shall not be liable for the operation of such third-party applications.
4.5. If the Subscriber resides in a jurisdiction where the law prohibits the offering or use of the Service, the Subscriber has the right not to enter into this Agreement. By entering into this Agreement, the Subscriber clearly states that he/she has checked the legality of the use of the Service. The Subscriber shall bear full responsibility, bear all expenses (including reasonable attorney’s fees) in the event that the conclusion of the agreement is contrary to the laws of the location.
4.6. The Company shall reimburse the Subscriber for direct losses incurred as a result of the malfunction of the virtual telephone number, based on documentary evidence of the losses incurred provided by the Subscriber. The maximum amount of compensation for losses cannot be more than the actual amount remaining on the client’s account at the time of the malfunction.
4.7. The Company shall not be liable for the provision of services in the event of force majeure circumstances, such as circumstances beyond its control, which may cause the impossibility of fulfilling obligations under the agreement, including (but not limited to): natural disasters (hurricanes, earthquakes, floods), as well as their direct consequences, military actions, actions of government agencies and other circumstances that the parties could not foresee and prevent by reasonable means.
4.8. The Company has the right to refuse a person who applies to it to receive the Service or to conclude the Agreement if the Company has reasonable suspicions that:

• The Subscriber uses a credit card that does not belong to him or her, or other means of payment.
• The Subscriber, when filling out the Application, or subsequently, provided contradictory information about himself or herself.
• The Subscriber will use the Services for purposes that contradict these regulations or the legislation of Ukraine.

1. Payment procedure.

5.1. Payment for the Company’s Services is made by cashless payment, online using bank cards through the LiqPay system and other electronic payments.
5.2. Payment for services is made in US dollars or Euro.
5.3. Money contributed by the Subscriber (any payer in favor of the Subscriber) is credited to the Subscriber’s Personal Account.
5.4. The money stored in the Subscriber’s Personal Account is an advance payment for the Services.
5.5. The Services are paid for in accordance with the current tariffs, by writing off (reducing the balance by the cost of the service):

• Administrative services – after receiving an order for the provision of services and until the order is fulfilled.
• Periodic services – before the start of the paid Period of service provision. In case of ordering the receipt of the Service after the beginning of the month, the cost of the Service is calculated proportionally to the remaining part of the month.
• Basic services – during the provision of the Basic Service, after each minute of provision. In case of receiving a service lasting less than one minute, such a service is paid for at the cost of a minute of the Service. If there are insufficient funds in the Personal Account to provide the next minute of the Service, the provision of the Service is terminated.
  5.6. For the convenience of consumers, the Company has the right to form Tariff plans – groups of interdependent tariffs for various types of services.
  5.7. The Subscriber has the right, at his own discretion, to change the Tariff plans from those available to the Company. An application for a replacement of the TP must be submitted no later than three days before the end of the Period. The Tariff plan may be replaced after the end of the Period in which the application for replacement was submitted.
  5.8. The Subscriber has the right to switch to a Tariff plan, the cost of the Administrative Service – connection to which is higher than the cost of connection to the plan used by the Subscriber – subject to additional payment of the difference in the cost of connection of these plans, in accordance with the Tariffs on the date of the transition.
  5.9. Services are paid for in the order of receipt of Orders for their provision, or the onset of payment deadlines stipulated by the Regulations.
  5.10. The moment of payment is considered to be the moment of receipt of funds in the cash desk of the Company, to its current account, to its virtual account.
  5.11. In case of termination of the Agreement, the Subscriber has the right to receive the remaining money from the Personal Account by non-cash payment.

1. Term, termination procedure, other conditions.

6.1. The Agreement is concluded by the parties from the moment the Subscriber joins the Agreement and comes into force from the moment the Subscriber connects a virtual telephone number. The Agreement continues until it is terminated at the initiative of one of the parties, or until the Subscriber fails to take actions aimed at joining the Agreement in future Periods.
6.2. When purchasing a virtual telephone number, the Subscriber has the right to use the option of automatic renewal of the agreement for future Periods (autorenew). In this case, the agreement will be extended for all subsequent Periods, provided that there are funds in the Subscriber’s Personal Account. If there is not enough money in the Personal Account to pay for Periodic Services in the next Period, the provision of Services is suspended. The Subscriber has the right to top up the Personal Account within a month with an amount sufficient to pay for Services in the Period, in which case funds will be automatically debited from the Personal Account to pay for Periodic Services. In the event of suspension of the provision of Services due to insufficient funds to pay for Periodic Services, meadow, lasting more than one calendar month, – the Agreement is considered terminated from the beginning of the unpaid Period, the conclusion of a new agreement is carried out in the general manner.
6.3. The Subscriber has the right to early termination of the Agreement (in case of concluding an Agreement for more than one Period). To do this, the Subscriber is obliged to notify the Company of his intention in writing, or (if technically possible) using a special form on the Company’s web page, no later than 60 calendar days before the desired moment of termination of the Agreement.
6.4. Changes to the procedure for the provision of services are made after changes are made to these Regulations. Changes to the Regulations, or parts thereof, must be published on the Internet at Tel-number at least 14 calendar days before they come into force.
6.5. The Company reserves the right to change prices for Services during the term of this Agreement without notifying Subscribers. All changes in tariffs will be displayed on the Tel-number website
6.5. The Subscriber has the right to terminate the Agreement without giving reasons at any time by submitting an Application to the Subscriber Department.
6.6. The Company has the right to immediately terminate the Agreement with the Subscriber who has committed more than one violation of the Regulations.
6.7. The Company has the right to terminate the Agreement on its own initiative, notifying Subscribers by publishing on the Company’s web page or by sending a letter to the Subscriber’s e-mail address 14 calendar days before the date of termination.
6.8. In any case, the Agreement is terminated at the end of the Period in which the grounds for its termination arose.
6.9. The Subscriber has the right to transfer the entire range of rights and obligations under the Agreement to a third party by making changes to his registration data and independently transferring the Registration Key data and virtual telephone number to the new subscriber.
6.11. The Subscriber warrants that the Services received are not used for any illegal purposes, including the transmission or provision of any information or Services that are illegal, offensive, harmful, threatening, defamatory or that in any way violate copyright, intellectual property rights, trademarks or that are pornographic or any other material that may cause a crime in any direction.
6.12. The Subscriber is obliged to reimburse the Company for all costs and compensate for losses incurred as a result of the violation of paragraph 6.11.
6.14. If the Subscriber uses the Services for any illegal purpose or with an illegal direction or in violation of paragraphs 6.11., the Company will have the right to immediately suspend the provision of the Service and/or terminate the Agreement without notice to the Subscriber. If the Subscriber violates any terms or restrictions applicable to certain products (Third Party Services) and if such activity affects the Company’s network, the Company has the right to immediately suspend and/or terminate the provision of Services without notifying the Subscriber.
6.15. If any term of the Agreement is not legally enforceable, in whole or in part, which entails its invalidity, the invalidity of such term will not affect the legality of other terms of the Agreement.
6.16. The terms specified in the Regulations are used in all contracts, agreements and appendices thereto concluded on the basis of and in accordance with these Regulations, without providing additional explanations and interpretations.
6.17. The names of the sections of the Regulations are introduced for ease of use and do not contain information of a regulatory nature.
6.18. The Agreement is drawn up in Russian. By joining the Agreement, the Subscriber confirms that he/she understands Russian sufficiently to read and understand the rules set out in the Regulations. The Regulations may be translated into other languages ​​and published by the Company. The versions in different languages ​​published by the Company have equal legal force. In the event of discrepancies, the Russian version of the Rules shall be considered the main one.

7. Mailings and informational messages

7.1 When registering on the Site, you agree to receive advertising and informational mailings from us. These mailings contain information about upcoming promotions, sweepstakes and other events of the Site.
7.2 You can unsubscribe from the mailing at any time by writing to the support service.
7.3 Mailings are received in the form of a letter to the email address you specified during registration or in your personal account.