close

Questions and Answers (FAQ)

  • Home
  • Questions and Answers (FAQ)

[vc_row][vc_column][vc_column_text]

Questions and Answers (FAQ)

Registration

Connecting a number

Payment

Settings

 

How to register?

Go to link and fill in all the required fields marked with asterisks. After that, you will be able to log in to your personal account and buy/manage your services and numbers.

 

How to connect a phone number?

Connecting a number occurs in several steps:

  1. order number (country and city) here
  2. register an account (if you already have one, enter its details)
  3. payment for the order
  4. upload documents (if necessary).

The period for connecting a number without documents is up to 1 day, with documents 1-2 days (except for some exceptions).

 

What payment methods do we accept?

We accept the following types of payments:

  • VISA / Mastercard on the website
  • bank transfers (SWIFT and SEPA)

 

How quickly is the phone number activated after payment?

Registration and registration takes 10-15 minutes. The phone number is activated immediately after receiving payment for it on the account. Except for cases when documents are required to activate the number (in this case, activation takes 1-2 days). A full list of documents and countries for which documents must be provided can be found here.

 

What types of forwarding do we have available?

  • Call forwarding to landline (tariff)
  • Call forwarding to mobile phone (tariff)
  • Free call forwarding to SIP devices (computer and smartphone, you need to install the so-called softphone and have internet access on the device)

 

What is a softphone or SIP application?

A softphone, sipphone or SIP application is a small program for a computer or smartphone that allows you to receive incoming calls for free, as well as make outgoing calls around the world.

For such a program to function, a stable Internet connection is required on the device. To use such a program, it is enough to use your SIP account, consisting of a login, password and server.

 

How to download SIP application?

How to set up forwarding to SIP?

The easiest way to set up call forwarding to a SIP device is to submit a request to our support team!

On your side there are 2 types of settings for receiving calls via SIP:

  • to your server or physical SIP phone (in this case we give you a SIP account and you configure it yourself on your side)
  • to your computer / smartphone (in this case, we will tell you which application to install and tell you how to set it up)

 

What is included in the room’s subscription fee?

The subscription fee guarantees the assignment of a telephone number to the subscriber and technical support for the subscriber. The subscription fee for the number also includes:

  • unlimited call forwarding to SIP account
  • providing a free SIP account
  • setting up call forwarding within a virtual PBX
  • call statistics
  • 2 communication channels for receiving two calls simultaneously (except for some numbers)

Our company differs from competitors primarily by its individual approach to each client, regardless of the volume of purchases. We constantly carefully monitor the quality of our communications and the development of new services required by our clients. We do not simply sell you numbers, we help you solve your problems.

 

Why is there a setup fee?

Connection includes a number of technical measures required to allocate and activate a number.

 

What is a softphone (siphone) and how to install it?

A softphone or sipphone is a program for a computer or smartphone with which you can receive incoming calls for free, as well as make outgoing calls around the world.

We ourselves use and recommend these simple softphones:

If you have not found answers to your questions, please contact support in the contacts section, or leave your request below:

{module Connect}

[/vc_column_text][/vc_column][/vc_row]

up arrow